Delivery & Returns

Flat rate shipping

UrbanFog offers a flat rate delivery fee of R85 anywhere in South Africa.

Free shipping

Purchases over R500 will receive free delivery via courier.

How long will my order take to be delivered?

Orders received and paid for by 12 noon on weekdays will be delivered within 72 hours countrywide, excluding weekends and public holidays.

Returns and warranty information

We only replace items if they are defective from the suppliers. If you’re defective device needs to be replaced, we’ll exchange it for the same item, if the purchase date is within 3 months and you provide the original product packaging and accessories which were provided with the product. Email us at for any assistance.

The following items are covered for three (3) months from the date of purchase:

  • Batteries
  • Atomizers
  • Any  part of the electronic cigarette excluding the coil