Terms & Conditions

Export Restriction

The offering of this website is available to South African clients only

Description of goods

UrbanFog  (herein after to referred to as “the company”) are retailers of vaping related products


Delivery is not part of the products we offer, we merely facilitate the delivery service on your behalf. 

UrbanFog does not accept any responsibility relating to the goods once it leaves our premises. The company will not be held responsible for the courier service in any way or form.

There is no insurance on the shipping methods listed in our shipping methods, should you require insurance on a package, please contact us on 0728015786 and we will arrange a quote from The Courier Guy. 

Delivery will be via door to door courier which may take between 2 to 5 days deliver after processing. You will be notified of the dispatch of your order via email with a tracking number updated in your order online.

Loss or damage to goods

No responsibility or liability whatsoever shall attach the company UrbanFog or its employees for any loss or damage to goods once it has left the companies premises.

The company shall under no circumstance be liable for:

Any loss or damage caused by the negligent and/or grossly negligent act or default of the company or its employees.

Returns, Refunds & Exchanges

Unfortunately Concentrates, DIY Supplies, Concentrates, E-Liquids cannot be returned or refunded as it is removed from a controlled environment, please email us regarding any issues.

Cancellation of orders will attract a 10% administration fee

Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller after receiving prior confirmation by the Seller via e-mail to return the goods.


Payment processing is not the responsibility of UrbanFog. Upon choosing and paying through any of the listed payment providers, the exchange is between yourself and the payment provider.

UrbanFog can only process an order once we receive confirmation of payment from the payment provider. 

Payment may be made by Visa, and Mastercard.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


UrbanFog takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution. Once the order is handed to the courier we will not be responsible for any event that occurs during transport.


UrbanFog may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by UrbanFog

Company Physical Address: 32 Centenary Road, Ladysmith, 3370

Email: info@urbanfog.co.za

Telephone: 072 8015786

By placing and paying for an order you agree to the Terms & Condition as stated here. Should you not agree please do not proceed with the order and cancel it immediately